Contractual relations imply the fulfillment by the parties of their obligations in full. If one of the parties, let’s call it the offender, violated the terms of the contract, then the victim begins to take measures to eliminate the contradictions. In most cases, the dispute can be resolved before trial, especially since in most civil law disputes it is important to follow the claim (pre-trial) procedure for their settlement, without which the arbitration court will return the statement of claim.

Typically, a “debriefing” begins with the presentation of a claim (complaint) to the offender, which is often impossible or very difficult to convey personally. The reasons may be different: the parties are geographically far from each other; the victim’s health condition does not allow him to visit the offender in person; the latter refuses to accept the claim, and so on. The post office comes to the rescue; there is a branch in almost every locality. In this article we will look at how to properly send a claim by mail, what types of mail are used for these purposes, and which one will be most preferable?

Registered letter with acknowledgment of delivery

Any registered letter is a registered mail item (RPO). This means that all stages of its passage from the place of receipt to the place of delivery to the addressee are documented (each RPO is assigned a tracking number), and the fact of delivery itself can be proven by requesting the relevant information from the Russian Post (letters are handed to the addressee with a receipt). But if suddenly the matter comes to trial, then such a request may take time and delay the consideration of the case. Therefore, it is recommended to send any letter of claim with acknowledgment of delivery.

The notification is a special postal form (for shipments within Russia - form 119), on which the recipient’s signature is placed at the time of delivery. It is sent along with the letter and then returned to the sender with a receipt, a postal stamp and the signature of the employee who made the delivery.

Notifications, like letters, can be simple or registered. A simple card will follow the path back to the sender in the same way as a simple letter - it will not be taken into account or registered anywhere, it will simply be dropped into the mailbox. A registered notification must be received by mail, but the risk of its loss will be eliminated by adding it to the documents at all stages of the process.

When registered mail arrives at the post office at the addressee's location, the letter is delivered to legal entity(the order of delivery is determined by the agreement between him and the postal operator) or a notice is sent to the organization's mailbox. The notice is a special form (Form 22), which is designed to inform the recipient that there is a registered postal item in his name (or company address). In this case, registered letters are delivered at post offices upon presentation of a notice, as well as a passport and power of attorney (if the recipient represents a legal entity).

By sending certified mail with notification, you will provide conclusive evidence that your application (or claim) was delivered to the recipient's address. However, here we cannot exclude the possibility that during the trial the recipient will declare that he received from the victim an envelope with a blank sheet or with completely different information, in general, he will say that he did not see the claim.

Indeed, the very fact of delivering a registered letter with acknowledgment of delivery does not mean that there really was a claim, and not a declaration of love or a wish for a long and happy life. And if a guarantee of delivery is an undoubted advantage of registered mail, then the lack of evidence regarding the attachment is an undeniable disadvantage. Therefore, in order to competently resolve controversial issues, it is better to send the application by letter with a declared value.

Valuable letter with a list of attachments and notification

A valuable letter (with a declared value) also applies to RPO and is protected from the risks of loss in transit due to the fault of postal workers. When sending such a letter, its “declared value” must be indicated - this is the amount that will be paid to the sender in the event of damage to the correspondence or its loss as a result of force majeure.

Valuable letters are delivered exclusively at post offices upon presentation of a notice. Delivery and delivery to the location of the organization or the place of residence of the individual is not possible.

Receipt of delivery, as in the case of registered mail, will indicate that the addressee has received the letter. But the problem of proving the contents of this letter will remain open. Therefore, it would be better to send a valuable letter with a description of the attachment and a receipt.

Inventory of attachments is a special postal form (Form 107), which is filled out before sending a letter (this “option” is only possible for valuable letters and does not apply to registered ones). The inventory indicates the names of the documents contained in the envelope and their quantity.

To send such a letter, you must prepare an envelope with a claim enclosed. The envelope DOES NOT need to be sealed. Fill in all the required fields on the envelope (your address and the recipient's). Fill out two copies of the inventory form f.107. This can be done on the post office website, after which they can be printed. Or take the blank printed forms directly from the branch, where you can fill them out.

In the “Name of Items” column, enter the name of your claim, for example, “Claim for refusal to return part of the insurance premium after early repayment.” In the column “Number of items” we write 1 (unit). And in the column “Declared value, rub.” enter a small amount in rubles (no more than 10 rubles).

What does a postal worker do:

• checks the inventory with the contents of the letter;
• puts a certification signature and seal on the inventory with the date and department index;
• one copy of the inventory is returned to the sender;
• the claim with the second copy of the inventory is sealed in an envelope and the receipt of the postal item is formalized.

This way, it will be confirmed that you sent exactly the claim, and not something else or a completely blank sheet. In this case, the postal worker who certified the inventory bears full responsibility for the correspondence of the inventory to the actual attachment. The payment receipt, inventory and receipt receipt will be conclusive evidence that you sent the claim to the offender. And it will be possible to compensate for your expenses at the expense of the recipient of the letter (if, of course, the sender wins in court).

Note! To ensure that in the future the other party cannot challenge the contents of the claim letter, it is advisable to indicate the most detailed name of the attached documents when compiling the inventory. For example, “Claim with requirement”.

Even despite the presence of an inventory, the addressee may open a dispute regarding the content of the received requirement. How can you fight your opponent in this situation? It’s very simple - download the inventory form from the Russian Post website and fill it out on your computer. At the same time, the contents of the entire claim are entered in the text of the inventory in small print. Then the name of the attached document will look like this: “Claim with the following content: “.

The main disadvantage of valuable registered postal items with an inventory is the lack of a guarantee of their delivery. It is quite possible that the message will be returned to the sender with a note indicating that the storage period has expired. The main thing here is not to print out the letter, but to keep it until the trial. During the hearing, you can present the envelope to the judge for review and open it in his presence. This will be guaranteed proof that you sent “the right thing” and your good intentions.

If the recipient claims that he did not receive anything, or received, but not what you sent him, then the burden of proving these circumstances lies entirely with him. The judge in this case will probably side with the sender.

You can send any claim letters using the methods described above:

• application to court;
• complaints to Rospotrebnadzor, the prosecutor's office, FAS;
• claims to the bank;
• requirements for borrowers, etc.

How to properly send a claim by mail? Additional measures

Let us assume that all measures aimed at delivering the claim by mail have been completed. But the addressee stubbornly refuses to receive the letter. Maybe because he suspects its contents, or maybe everything is much more banal. Employees of the organization are simply too lazy to go to the post office, or, as they say in the reviews knowledgeable people, legal persons draw up powers of attorney for their employees only to receive registered letters (according to the standard postal power of attorney form), but unfortunately, they forget about valuable ones or are too lazy to draw them up. How can we force the other party to receive the shipment?

The first thing they recommend doing on the forums is to send a telegram following the complaint. In the text of the message you need to indicate that you sent the letter by mail and ask to receive it (just indicate the letter number). The telegram is delivered directly to the addressee, without prior notification of its arrival. Therefore, there is practically no chance that they will not receive it. This will ensure that the defendant is properly notified of the claim. And if he refuses to receive a registered (or valuable) letter, this will be regarded as a deliberate evasion of obligations.

The second option is to use the same telegram as the main means of notification. In this case, the entire text of the claim is written in the forwarded telegraph message. But this method only works fully in cases where the text size is small, i.e. takes up no more than 1 sheet. True, this method will cost a pretty penny. Alternatively, you can send only the main idea of ​​the claim, an excerpt from it in a few words, for example: “I ask you to recalculate the insurance premium and return part of it in connection with the full early repayment of the loan.”

So what is the correct way to send a claim by mail? Which method will be most preferable? Those discussing this topic on various forums agree that nothing better than a valuable letter with an inventory and notification has yet been invented. You can try all available options with additional measures, but the most reliable way to transfer claims is still to personally deliver them to the offender (just don’t forget to get a copy with a receipt stamp; alternatively, you can prepare a second copy of the claim for these purposes). Here, the very fact of delivery cannot be disputed, and the essence of the transmitted message is not in doubt.

According to the Internet, Russian Post is an “evil corporation.” Her credo is chaos. Break everything and lose it for your money! One compartment - one window. Got your turn? Write a will. Yes, just in case. “There are many of you, but I am alone” is the most polite thing you can hear from a postal employee. And why don’t they still hang the portrait of the “hamla of the month” in a prominent place?

But maybe it's not so bad? Not everything is lost?

It is convenient to shift responsibility. But what if we create some of the problems with Russian Post ourselves? What if we simply don’t know the rules and download non-existent rights?

Calmly! Don’t rush to be indignant in the comments: “They don’t know the laws! Also stand up for Russian Railways!” Just read to the end. We will tell you how to interact with Russian Post without unnecessary expenses and hassle.

Learning to distinguish a parcel post from a parcel

According to Federal law No. 176 “On Postal Services”, postal items include:

• letters;
• postcards (postcards);
• Money transfers;
• periodicals;
• small packages;
• parcels;
• parcels.

In the 21st century, many of them seem irrelevant. We read not newspapers, but news agency feeds. We communicate and build a business via email. And we transfer money from card to card. But even geeks have to deal with small packages, parcels and parcels. What would it be like without them?

Small package- international mail containing small items. Maximum weight - 2 kg. Does not require special packaging.
Parcel- mail with an attachment in the form of printed publications (books, magazines, newspapers), business papers, manuscripts, photographs. Maximum weight - 2 kg. For parcels consisting exclusively of books - 5 kg.
Package- postal item for sending things. Minimum dimensions: 114 × 162 mm or 110 × 220 mm.

All shipments are divided into simple And registered. Simple ones are accepted and delivered without any receipts or signatures. I bought an envelope with a stamp, sent a letter, and the addressee looked in the mailbox and received it. In the second case, everything is documented: the sender is given a receipt, and the recipient is given a notice.

Registered mail items are:

1. Custom(letters, postcards, parcels, small packages) - delivered against signature, if desired, you can order a delivery receipt.
2. Valuable(letters, parcels, parcels) - when sending, the value of the investment is assessed, and sometimes an inventory is drawn up.
3. With cash on delivery- postage fees are charged to the recipient upon receipt.

Why all these details? The conditions, terms and cost of shipping simply depend on the type of shipment.

Pechkin knows his stuff! But, as you understand, by current rules You can’t send a poker with a parcel post (only written correspondence and documents), and the parcel can weigh less than a kilogram. For example, you decided to send your beloved grandmother a book (500 grams) and a box of chocolates (300 grams) as a gift. Due to the sweet contents, the shipment will be considered a parcel: it will be packed in a special plastic bag or cardboard box. If only there was a book, it would pass for a parcel post.

But sometimes “non-standard” attachments are also issued as a parcel post. For example, magnets, cosmetic samples or seeds. This is done when the investment is not heavy and every minute counts.

First class vs EMS

The following methods of sending postal items are distinguished:

1. Ground- letters and parcels are delivered by rail, road and other land transport.
2. Air- delivery by plane.
3. Combined- part of the way the departure travels on the ground, and part of the way it flies.
4. Accelerated- Delivery times are reduced by several days.

In domestic postal services, air shipment is almost never practiced. As a result, shipments take quite a long time. The farther, the longer. For example, the processing time for a simple letter from Ulyanovsk to Moscow is five days. Do you want it faster? No problem! Choose first class.

First class shipments- These are expedited domestic mail items, the delivery times of which are 25–30% lower than usual. In addition, First Class shipments are always prioritized for handling and collection, and delivery is not subject to seasonal restrictions. True, they cost more.

In other words, first class items are delivered quickly and anywhere. The main control dates for their shipment are in a special table.

But only letters and parcels are sent first class. Not parcels! And here comes the time for exceptions.

Solve the problem. You need to send rare plant seeds to your uncle the forester. But in the fall, the road to his taiga village is washed out so much that the only available transport is a helicopter. Arrives once a week. Question: how can I deliver seeds to my uncle without waiting for the winter, when the thaw ends? Solution: ask the postal employee to issue the parcel as a first class parcel. Uncle will receive the seeds with the first helicopter.

First class should not be confused with EMS delivery.

EMS(Express Mail Service) is a service for express delivery of items. It is handled by a branch of Russian Post - the EMS Russian Post service. Domestic express delivery is carried out throughout the country, and international express delivery operates in more than 190 countries around the world.

EMS is door to door delivery. The courier will pick up the parcel directly from your home or office and deliver it to any location. EMS Russian Post has its own transport network, which guarantees safety and makes it possible to insure the shipment against damage or loss. Express delivery is more expensive than expedited shipping.

How to determine the cost

Shipping costs are affected by:

1. Type of departure: letter/parcel/parcel; custom/valuable/simple/cash on delivery.
2. Shipping method: regular or expedited.
3. Value.
4. Distance.

In the case of a custom parcel, the fee is charged only for weight, distance does not affect the cost. The cost of a valuable parcel, as well as other valuable items, depends on the distance, weight and valuation plus 4%. So, if you valued the parcel at one hundred rubles, then another four rubles will be added to the tariff for distance and weight.

Passports and other documents are sent only by valuable letters (parcels) with a mandatory description of the contents.

Senders often deliberately underestimate the assessment amount. If there is no difference, why pay more? But there is still a difference. When a package is lost, the sender is compensated for the estimated amount, regardless of the actual value of the investment. One hundred rubles is one hundred rubles.

Don’t swear if the operator tells you a different amount: it’s not a whim. The calculator does not take into account regional shipping features, packaging costs, etc. Additional services(more about them below). It is unlikely that you will be “cheated”: the cost of shipping is calculated by a computer, where the operator enters all the necessary parameters.

How to send correctly

Step 1. Decide on the type of shipment

Parcel or small package? Custom or valuable? Regular or expedited delivery?

It's worth dancing depending on what you want to send. Be careful: some items are prohibited for shipment individuals. Here's the list. For example, sending a humidor with Cuban cigars to a friend in a neighboring city is no problem. But the same recruitment for a friend abroad is no longer possible.

Step 2. Formalize

Parcels sent within Russia without an inventory of the contents can be collected at home - put the items in a box and cover them with bubble wrap. At the post office they will check everything, seal the parcel with branded tape and put down the details. If you want to make an inventory, then it’s better not to worry about packaging at all. It is more convenient to collect the parcel directly at the post office: anyway, the operator will carefully check each attachment and enter it into the inventory.

By sending fragile breakable items, you can further protect yourself. Ask the employee to put a “Caution!” label on the package. Then, according to the rules, it must be carefully packaged and passed from hand to hand without being thrown away. You will have to pay extra for safety - plus 30%.

It is very important to write the recipient's address correctly. Read how to fill out the “where/to whom” form.

Packing postal items, filling out accompanying forms, such as customs, compiling an inventory of the contents, writing addresses and written messages - all these are additional services. They are paid separately and are not available in all post offices.

In other words, the operator is not obliged to write the address or fill out the customs declaration for you. If you cannot do it yourself, they will help you, but you will have to pay extra.

How to track

The movement of registered mail can be monitored. In international messages there are track codes for this, in domestic messages there is a 14-character identifier.

It is on the check issued at the post office. By entering the identifier in a special form on the website, you can find out where the parcel is located.

You can also track postal items using the Russian Post application. Yes, they have an app!

The application is very convenient. You can find out where the parcel is at any time, and if its status changes (“Left the sorting center”, “Received by the addressee”), the application will signal. You can also find the nearest post office, find out the zip code of the address, and even chat with customer support! There is also a “unique” service for residents of Moscow and St. Petersburg. But more on that later.

Russian Post has another service that few people know about. These are SMS notifications about the arrival of a registered mail item or its delivery. To activate this service, you need to fill out an application at the post office, indicating your phone number. The cost of one SMS is 10 rubles. You can pay for the service upon receipt of the parcel. The fly in the ointment is a one-time service.

How to receive correctly

Step 1. Receive a notification

If registered mail arrives in your name and address, you will know about it. A piece of paper with good news will be dropped into your mailbox - a notice. It will make it clear which item was sent to you, when, where, and how much it weighs.

There are notices primary And secondary. The primary one is issued, as a rule, the next day after the parcel arrives at the department (let’s take this type of shipment as an example). That is, if the parcel arrived on the 1st, then the notice will most likely be issued on the 2nd. This is due to the fact that correspondence usually arrives at the branches after lunch and it takes time to process it.

From the moment the initial notification is issued, the countdown begins during which the recipient must pick up the parcel. This is five working days. If for some reason you did not have enough of them and you did not pick up the parcel (you were leaving, got sick, had no time), then a secondary notice will be issued in your name. It also happens that a person does not come because he did not receive the initial notification. After all, it can fall out of the mailbox, it can be stolen, it can go unnoticed, sticking to the wall of the box.

If you come to pick up your parcel on the day you receive the secondary notification or the next morning, then no storage fee will be charged. But if you show up only on the 15th or 22nd, you will have to pay 5 rubles for each day of “downtime”.

Step 2. Go to the post office

The recipient must fill out the back of the notice, indicating his passport details, last name, number and signature. At the post office you will need to present a notice and a passport.

According to the law, the main document proving the identity of a citizen Russian Federation on the territory of Russia, is a passport (birth certificate). A temporary identity card of a citizen of the Russian Federation (form No. 2-P) has equal legal force. A foreign passport, driver's license, record book, pension certificate and the like are not identification documents.

A postal employee will check that the notice is filled out correctly and that your passport details match. Then he will bring the parcel, weigh it in front of you (the permissible error is 70 grams) and hand it over.

Many people mistakenly believe that they can open the parcel on the spot and, if something is damaged inside, immediately demand compensation for the damage. De jure, you need to open a parcel at the post office in two cases:

1. Parcel with a description of the contents. In this case, the operator, with the client’s consent, must open the box and check whether all items are in place.
2. The outer shell is damaged. If there are “traces of tampering”, you can ask to open the parcel. In this case, the head of the post office is invited and a special act is drawn up. If it turns out that something is missing from the package, an investigation begins.

We are writing a power of attorney

You can receive registered mail in person or through an authorized representative. But, of course, they won’t just give the parcel back at the post office, even if it’s your wife/mother/son and even if they come with your passport. A power of attorney is required.

The power of attorney must be written. Write: “I, so-and-so, living there, passport details are such-and-such, I trust so-and-so, living there, passport details are such-and-such, to receive registered mail arriving in my name.”

It is better to write “registered mail items”. If you indicate a parcel, then a small package or letter will no longer be given and the power of attorney will actually be one-time.

The power of attorney must be certified. There is no need to go to a notary! You can certify a power of attorney to receive mail at your place of work or study, or place of treatment. It is important that the document is crowned with the main seal of the institution (organization) and endorsed by the signature of the head with a transcript. A power of attorney with a “stamp for information” and the flourish of some accountant will not work.

Will they bring it home?

People who value their time and hate queues can take advantage of such a paid Russian Post service as home delivery. There are two options.

1. Delivery of small packages. If the package weighs less than two kilograms, you can call the phone number indicated in the notice and order delivery. Delivery is made in work time postman at the address indicated on the item. The recipient must present a passport. The cost of the service is 100 rubles.
2. Delivery of parcels by courier. Remember we said that residents of Moscow and St. Petersburg who use the Russian Post application have a privilege? So, using the application, they can order courier (!) delivery of a parcel. Delivery will be carried out within two days from the date of application (every day from 9:00 to 20:00). The parcel is handed over to the addressee upon presentation of a passport. The cost of the service is 199 rubles.

I will complain!

Lifehacker has already written about what to do, and. The articles are detailed - read, don’t be lazy. Today we will tell you how to complain about a postal employee if, for example, he was rude to you (oh horror!) or provided services in an improper way.

Method number 1

Each post office has a book of applications and proposals. You can safely roll the slander right there. According to the rules, this book must be checked daily. When a new entry appears, a copy is made and sent to the Russian Post control and reference service. The responsible person writes an explanatory note on the application.

Method number 2

Contact the control and reference service directly. Control and reference service"Russian Post" considers citizens' requests, gives background information, is engaged in searching for postal items. Phone: 8-800-2005-888. Email: [email protected].

A little advice: before you write a complaint, remember that on the other side of the barricades there is a person with a very unenviable salary. But if your rights are truly violated, be sure to stand up for them!

There is a great joke about Russian Post. But not everyone gets it.

Russian Post is more than just an organization. Nobody denies that there are problems. Big problems. But before you scold the mail, try to make friends with it. As you can see, the rules there are simple. Once you master it, you will be able to save time, money and nerves.

Anything to add? Write comments!

Date of publication: 02/18/2018

Every year, Russian Post sends several hundred million different pieces of mail. More than half of all shipments are written correspondence. For example, only one Voronezh branch of Russian Post sent more than 20 million letters in 2017. Agree, the figure is more than impressive.

True, in last years The epistolary genre as a means of communication has almost completely lost its relevance. Communication between people today occurs due to such modern technologies like the internet and mobile connection. In view of this, over the past 15 years the number of sent simple letters and postcards, but the number of registered letters with so-called business correspondence has increased.

How to send a letter by Russian Post so that it definitely gets into the hands of the addressee? What types of letters are there? What conditions and restrictions apply when sending written correspondence, how to write the address correctly - all of this will be discussed further.

What is a letter

Before talking about how to send a letter by Russian Post, you should define the very concept of “letter”. After all, in addition to it, there are two more types of postal items: parcel and .

So, letter- a type of postal item with which correspondence is carried out, documents, papers, photographs are sent. Maximum weight - cannot exceed 100 grams. A mail item that contains the same photographs, documents or other paper products, but exceeds the required 100 grams in weight, automatically falls into the “parcel” category. Tariffs and rules for sending parcels are already somewhat different.

People often wonder if it is possible to send small items using a letter? For example, badges, coins, small jewelry, tea bags or magnets. According to the rules of the Russian Post - no! In practice, people sometimes put small items in an envelope and send them safely. There are also unsuccessful attempts to send, when Russian Post returns with a note that the attachment does not correspond to the type of postal item.

Types of letters

There are three types of letters:

• simple;
• custom;
• valuable.

Simple letter– in the literal sense of the word, this is the most ordinary letter, which is most often used to conduct some kind of personal correspondence or send not the most important documents and papers. Those letters that were previously exchanged between relatives or friends living in different cities were, in most cases, just simple. A simple letter is not a registered mail item; accordingly, it is not assigned an identifier with which it can be tracked.

Simple written correspondence is delivered by the postman to the recipient's address and placed in the mailbox. For this reason this type The letter is considered not the most reliable, since it, for example, can be stolen from the mailbox. In addition, since this shipment is not registered, if the letter is not delivered to the addressee, it will be impossible to file a claim with Russian Post, receive compensation or write a search application.

Ordered letter Unlike a simple one, it is registered and handed over personally into the hands of the addressee (or by proxy to his representative). What does it mean? Firstly, after sending the letter, a check is issued through the cashier-operator, which indicates the track number, with which you can track the movement of the postal item and find out when it will be delivered and handed over to the addressee. Secondly, the chances that the letter will get lost somewhere and not reach the recipient are much less than in the case of a simple letter.

Valuable letter - is the same as a registered letter, but has one difference. For a valuable letter, the declared value is additionally indicated. In case of damage or loss of a valuable postal item, the amount of declared value will be partially or fully compensated by Russian Post to the sender. That is, in this case, the declared value is a kind of insurance. Accordingly, if you are sending important documents that are of some value, then it is better to do this using this type of postal item. For example, if you decide to send a passport by letter or some document certified by a notary.

Additional services of Russian Post (delivery notification, list of attachments, cash on delivery)

Russian Post offers several additional services which may be necessary or useful for the sender of written correspondence:

• notification of delivery;
• inventory of the attachment;
• C.O.D;
• SMS notification;
• expedited 1st class delivery.

For simple letter -> only 1st class delivery is available.
For custom -> all types of services, except for the inventory of attachments and cash on delivery.
For valuable -> all types of services.

Notice of delivery– a special document (form) that will inform the sender when (date and time) and by whom (full name of the recipient or his representative by proxy) the postal item was received. The recipient's signature must be on the delivery receipt. This form is attached to the letter and sent along with it. After delivery, it is sent back and also delivered by mail.

Inventory of attachment– a document (form) that indicates the contents of the postal item. For each item indicated in the inventory, the sender is required to indicate its value. At the time of delivery of a valuable letter with an inventory of the contents, the recipient has the right to open the envelope in front of the employee and check the contents with the inventory. If any item is damaged or lost, the organization pays compensation. The attachment inventory is most relevant when sending postal items by cash on delivery.

C.O.D- an amount of money that is collected on behalf of the sender from the recipient of the postal item. Cash on delivery is often used to pay for goods purchased online. In this case, the buyer pays for the ordered goods by mail only at the time of receipt. The recipient has the right to open an envelope or box before payment only if there is an inventory of the contents.

SMS notification– a service of informing the addressee about the arrival of a letter at the post office and notifying the sender about delivery. Available only in Russia.

1 class– accelerated type of delivery of postal items, involves air shipment. You can find out about delivery times by regular method and 1st class on the official website of Russian Post. You should not use this type of delivery within one settlement, and also if there is no air service between your city and the recipient’s city, since the delivery speed will most likely be the same as in the usual case. However, 1st class shipping will cost more.

How to send a simple, registered or valuable letter by Russian Post

General information.
All letters are sent in envelopes, which may vary in size:

• minimum size 110 × 220 mm (euro envelope) or 114 × 162 mm (C6 format);
• maximum size 229 × 324 mm (C4 format).

Envelopes can be:

• without stamps and
• with a printed stamp.

The printed stamp can have different letters: A, D, B.
Such envelopes allow you to send some types of letters without additional stamps. Sending letters in an envelope that has no stamps on it at all is prohibited! The stamp is a kind of payment for the delivery service.

If you purchase an envelope without a stamp, then you will need to purchase additional stamps for it, the cost of which should be equal to the cost of sending one or another type of letter at the Russian Post rate. For example, if you send simple letter weighing up to 20 grams, then a tariff of 23 rubles applies (for 2020). That is, on an unstamped envelope for such a letter you will need to stick stamps worth 23 rubles. If it is a registered letter up to 20 grams - 50 rubles.

Stamps at the post office are sold in different denominations: 10, 15, 25, 30, 50 kopecks; 1, 1.5, 2, 2.5, 3, 4, 5, 6, 10, 25, 50 and 100 rubles. Appearance theirs may differ.

How to send a simple letter

For a simple letter weighing up to 20 grams, purchase either an envelope with an already printed stamp (stamp with the letter A), or an envelope without a stamp and additional stamps for it for 23 rubles. You need to stick them in the upper right corner. Indicate all the data on the envelope (index, full name, address of the recipient and sender). Seal the letter and take it to post. To send, place the envelope either in the mailbox located inside each post office, or in the street box of the Russian Post, or hand the letter to the operator of the Russian Post.

To send a simple letter weighing 20 grams or more, you should contact the Russian Post operator for help. The fact is that for such letters every subsequent 20 grams are charged. The operator will weigh your letter and add the required number of stamps himself.

If you have a scale, you can weigh a letter heavier than 20 grams yourself. For every subsequent 20 grams you will need to add 3 rubles worth of stamps.

How to send a registered letter

You can send a registered letter weighing up to 20 grams in an envelope you purchased with a printed stamp (with the letter D); or in an envelope on which you yourself stick stamps for 50 rubles. You cannot send a letter the same way as a simple letter by dropping it in a mailbox. Moreover, in this case you will not receive a check. According to the rules, sending must be done at the post office through an employee.

Written correspondence weighing over 20 grams must also be sent through an operator. The employee will independently weigh the letter and calculate the amount of payment for it. If you decide to weigh the letter yourself, then know that for each subsequent 20 grams you need to add 3 rubles worth of stamps (2020 tariff).

If you would like to send a letter by 1st class, please notify the operator immediately.

If you decide to send a registered letter with return receipt requested, then take the free form and fill it out, then give it to the operator along with the letter.

How to send a valuable letter

The valuable letter must be sent through a Russian Post employee. Only in this case will you receive a check against which you can make a claim if something happens to the letter.

Based on the weight of the letter, the declared value you indicated and the additional services you selected, the cashier-operator will calculate the exact cost of your shipment.

For a valuable letter on the envelope, in addition to the sender and addressee information, you will most likely be asked to indicate the declared value.

A letter with a declared value weighing up to 20 grams at the 2020 tariff costs 110 rubles without VAT and 132 with VAT. Each subsequent 20 years will cost 3.00 excluding VAT and 3.60 rubles. with VAT, as in the case of simple and registered written correspondence. Payment for declared value: for each full or incomplete 1 ruble of estimated value: 0.03 and 0.04 rubles.

If you want to send a letter with - then ask the operator for the attachment inventory form f 107 and fill it out. If the letter contains an inventory, then provide it to the operator unsealed. The postal employee must check that the contents of the envelope correspond to what you indicate in the inventory.

If you want to send a letter by cash on delivery, ask for a postal transfer form f 112 and fill it out.

If you want to send a letter with notification of delivery, fill out.

How to correctly indicate the address on a letter

The main rule when writing an address is to write as legibly as possible! Only in this case can you count on the fact that your shipment will definitely fall into the hands of the addressee.

The recipient's address must be indicated in the lower right corner of the envelope. The sender's address is in the upper left corner.

The address must indicate:

1. the full name of the recipient (in the format “Last Name First Name Patronymic”) or the name of the organization;
2. street name, house number, apartment number;
3. name of the locality;
4. name of the district, region, region or republic;
5. postcode.

We write the index according to the following example:

On demand letters, the street name, house number and apartment number of the recipient do not need to be indicated. Instead of this data you need to write “On demand”.

An example of a correctly completed address is below:

Most people, when filling out an address, first write the name of the region (region, republic), then the name of the locality, and only at the end the street, house number and apartment. There's nothing wrong with that.

Many people write a person’s name and patronymic in abbreviated form (N. I. Ivanov) - this spelling is not correct, but for simple letters it is generally acceptable. For valuable and registered written correspondence, always write your first and middle names in full.

Some people write the name of the sender and recipient in the nominative case, and not in the genitive and dative, as required by the rules. This is not entirely correct, but it is acceptable for all types of letters.

If you made a grammatical error or missed a letter in the address (name of district, city, street), this is bad, but your shipment will most likely still reach the addressee. The main thing is not to make mistakes in the index, house and apartment numbers.

Is it necessary to include a return address in a letter? According to the rules of the Russian Post - mandatory. But sometimes they can accept a letter without the sender’s data. Some people deliberately do not indicate their address and name.

Remember, regular people work at the post office, not robots. Therefore, an employee can simply “turn a blind eye” to some acceptable violations of the rules.

If you have any questions or it is not clear to you how to send a letter by Russian Post, write in the comments.

Sometimes there is a need to transfer important information or documents to another person. You can send by registered mail, it is safe and fast. It is guaranteed to reach the addressee, will be handed over personally against a signature, and the sender will be left with a receipt. Let's consider the following questions: how to send What is needed for this and how to do it correctly?

Types of postal items

There are several types of postal items. The first is open type letters, the easiest way, but not very reliable.

Any employee can see the information. They are sent without an envelope, simply folded, which is why they got that name (they are also called “postcards”).

The second is regular letters. The most famous and common type of shipment for many people, they are placed in an envelope and sent. But the guarantee of data safety during transmission is also small.

The third type is registered letters. They are prepared for sending personally by the author at any post office. They are delivered to the address and handed directly into the recipient’s hands, or he will be invited to the post office to receive the order. This type of sending is the most reliable, convenient and safe. If you do not know how to send a registered letter, you can contact specialists at the department who will help you complete it correctly.

Specified Requirements

It is important to know the requirements for a registered letter. The maximum weight should be no more than 100 grams, dimensions - from 110*220 mm to 229*324 mm. If the investment is light in weight (for example, 50 grams), then a regular format envelope will do.

If the weight or size is greater, you should contact the specialists of the communications department. Our staff will help you choose the appropriate envelope and tell you in detail how to send a registered letter. Delivery must be carried out tightly sealed and correctly

The certified letter is accompanied by a return receipt, which requires completion and is attached to the back of the envelope. All size and weight requirements must be met. If they do not comply with the standards, then it will be impossible to send by mail; the letter will simply be returned to the sender. The procedure itself is simple; you can immediately understand how to quickly send a registered letter. No special skill is required for this.

Decor

A common type of mail is registered letters with notification. It's reliable and safe. You need to go to the post office and buy the required envelope and stamps.

Then it’s time to start signing it. You must provide your full address and full name. addressee (recipient). On the lines reserved for the addressee's (sender's) data, the relevant details are entered. The envelope is carefully sealed. A note is also made indicating that the letter is issued with a notification. It comes in several types: simple or valuable, or custom.

The next step is to fill out the notification itself. On the one hand, the address and name of the addressee are indicated, on the other - the addressee. The Post Office staff will then carefully attach the notice to the envelope so that all details are visible. The main thing is to know how to send a registered letter correctly, because the initial result will depend on this. When it reaches the specified recipient, the notice will be sent back (this should be retained as it is a supporting document).

How to send a registered letter so that it accurately finds the addressee? A stamp is affixed to the designated area on the envelope and given to a specialist for weighing. After the procedure, you will be told how much to pay for the services. Be sure to wait for the receipt, as it contains complete shipping information. The type, date and time of sending, weight of the letter and the name of the employee, address and full name are indicated. recipient, letter barcode.

Tracking the path of registered mail

If you have a question about how to find a sent registered letter, note that it is now easy to track its movement. After paying for the service, the person who sent it receives a fourteen-digit number. Then you need to find the Russian Post website, it describes in detail how to track the path of your registered letter using a barcode. Of course, you will need to wait some time for the notification to arrive. The delivery process can be shortened in time by using air or first class shipping.

If something becomes unclear during the process, the employees working in the department will help you figure out how to send a registered letter.